This post is here to explain how to properly write an email feedback for the Delphi Help system. So often people assume that nobody reads these emails. This leads to emails with little value to us (the Documentation team). Next I am going to describe what is a documentation feedback email, who reads those, why should you care and how to write them properly.
I hear this a lot: “email feedback sucks; phone? IRL?”, but I think that’s a cop out. I believe we can have productive conversations through written words. Here are some of the things I think about when I send feedback over email: